1. Introduction
Lumingale Academy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Name, title, company, and professional background
- Contact Information: Email address, phone number, and business address
- Professional Information: Career history, industry expertise, and professional goals
- Communication Information: Records of our communications with you
- Marketing Preferences: Your preferences for receiving marketing communications
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website information
- Cookie and similar technology data
3. How We Collect Information
We collect personal information through various means:
- Direct Collection: When you complete forms, subscribe to newsletters, or contact us
- Website Interactions: Through cookies and analytics tools
- Business Communications: During consultations, meetings, and service delivery
- Third Parties: With your consent, from business partners or referral sources
- Public Sources: Publicly available professional information
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Service Delivery
- Providing personal branding and consulting services
- Communicating about your projects and services
- Delivering requested content and resources
- Processing payments and managing accounts
4.2 Business Operations
- Managing our relationship with you
- Improving our services and website functionality
- Conducting market research and analysis
- Complying with legal and regulatory requirements
4.3 Marketing and Communications
- Sending newsletters and educational content
- Promoting relevant services and events
- Personalizing your website experience
- Conducting customer satisfaction surveys
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email marketing and communications
- Payment processing
- Data analytics and website optimization
- Customer relationship management
5.2 Legal Requirements
We may disclose personal information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms of service
5.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to appropriate privacy protections.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission and storage encryption
- Access Controls: Restricted access to authorized personnel only
- Security Protocols: Regular security assessments and updates
- Staff Training: Privacy and security training for all employees
- Incident Response: Procedures for handling security breaches
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Client Records: 7 years from end of engagement
- Marketing Data: Until you opt out or 3 years of inactivity
- Website Analytics: 2 years maximum
- Financial Records: 7 years as required by law
8. Your Rights
Under Australian privacy law, you have the following rights:
8.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Receive information about how we use and disclose your data
8.2 Opt-Out Rights
- Unsubscribe from marketing communications
- Opt out of certain data collection practices
- Request deletion of your information (where legally permissible)
8.3 Complaint Process
If you have concerns about our privacy practices, you can:
- Contact our Privacy Officer directly
- File a complaint with the Office of the Australian Information Commissioner (OAIC)
- Seek resolution through our internal complaint process
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertising
- Improve website functionality and performance
You can manage cookie preferences through our cookie consent tool or your browser settings. For more information, see our Cookie Policy.
10. International Data Transfers
Your personal information may be stored and processed outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Binding corporate rules
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes via email or website notice
- Provide a summary of significant changes
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
14. Governing Law
This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth). Any disputes relating to this policy will be subject to the jurisdiction of the Australian courts.